Quality Assurance

Membership Criteria  |  New Member Application Review  |  QA Forms (blank)  |  Ongoing Responsibilities  |  Ongoing QA Reviews | Grievances

 

CAPIC has a robust Quality Assurance (QA) program.  It starts with our membership criteria and review process and continues with regular and ongoing program reviews.  Compliance with ongoing responsibilities, such as abiding by CAPIC policies and procedures, is also a requirement for CAPIC membership, and is considered part of our Quality Assurance program. A summary of these responsibilities is described further below.

Board Members  – To go to the Board internal Quality Assurance (QA) page, click here.  

QA Delegates – To go to your internal Quality Assurance (QA) page, click here.  

These internal pages require a separate login and are not accessible by the public.

Membership Criteria

CAPIC has adapted the membership criteria for its Internship and Postdoctoral programs from those of the Association of Psychology Postdoctoral and Internship Centers (APPIC).   Click on the program type below for its membership criteria:

One significant difference is that CAPIC encourages but does not require stipends for interns at its doctoral internship programs/agencies.  CAPIC also requires site visits as part of the application process and explicitly requires comprehensive cultural competency requirements.    See the comparison of APPIC and CAPIC Membership criteria.

Membership Application Review Process

As part of the initial application process, a prospective program seeking CAPIC membership submits its application online, thoroughly describing its various programmatic components and needs (e.g. staffing, training, supervision, intern requirements, etc.).

CAPIC also requires the program provide complementary, supporting documentation of its program, including:

  • CVs of all primary supervisors
  • Curriculum/Didactic Schedule
  • Training Manual
  • Grievance and Due Process Policy
  • Certificate of Completion
  • Agency Brochure
  • Internship Brochure/Information

The CAPIC office conducts a preliminary review of the online application and supplementary documents.  When the CAPIC office has determined that these components are accurate and complete, the application is assigned to a CAPIC Board member to review.A site visit is a required part of a program’s application review for CAPIC membership.  The CAPIC Board member reviews the online application and then meets with the program’s Director of Training to discuss its program and to assure that the online application accurately reflects its program as it is delivered to interns.  If a shortfall is found, CAPIC offers assistance and/or guidance to help the program address it. After a CAPIC Board member has reviewed a prospective program, the review is sent to CAPIC’s Membership Committee and then to the entire Board for discussion, review and when appropriate, approval as a CAPIC program member.While CAPIC Quality Assurance starts with the initial application for CAPIC membership, it continues with periodic and ongoing QA reviews, as described below.

QA Forms (blank):  

  • Rating Sheet (Internship Programs – For both New Applications and Periodic QA Reviews)
  • Rating Sheet (Postdoc Programs – For both New Applications and Periodic QA Reviews)
  • Site Visit Form (For both Predoc and Postdoc reviews – New Applications and QA Reviews)
  • DAP Application Review Template (For Doctoral Academic Program Applications and QA Reviews) 
  • Status Change Request Form (For existing programs, to add a new status or new site)
  • Completed Quality Assurance Site Visit Reports.    (For CAPIC Board use only.  Maintained by the CAPIC Office). 

Active CAPIC Program Members – Ongoing Quality Assurance (QA)

Ongoing Program Responsibilities

  • Be in compliance with CAPIC Membership Criteria, Polices and Procedures
  • Be paid up with one’s annual membership dues.
  • Keep one’s online profile accurate and up-to-date, including any complementary, supporting documentation.
  • Be responsive to CAPIC requests for updates, information and/or assistance.
  • Inform CAPIC of any significant changes to one’s program, including but not limited to:
    • Changes in contact info for the internship or postdoctoral primary contact or Director of Training;
      • For Academic programs, changes in the DCT, Registration or CERF contacts;
    • Changes in one’s accreditation status;
    • Significant changes in a program’s training regimen;
    • Changes in the sites where intern services are performed.
  • Abide by CAPIC online match policies and procedures, including its Offer and Acceptance Policy.
  • Follow due process procedures when seeking to terminate an internship agreement, including:
    • Working first to honor existing agreements (e.g. online matches) when possible.
    • Communicating with all parties involved prior to termination (e.g. internship, student, school).
      • Implementing a remediation plan, when appropriate.
    • Coming to mutual agreement by all involved parties, when possible.
  • Cooperate with QA reviews conducted by CAPIC board members or their delegates.
  • Abide by the determinations of the CAPIC board in QA matters.
  • Complete annual attestations on (a) the accuracy of your online profile and (b) your compliance with CAPIC membership criteria and policies.

Ongoing QA Reviews:

Annual QA Review and Attestation:  After approval as a CAPIC Program member, every program is required to annually update their online profile, including providing the full CV of all licensed psychologist supervisors, current due process documents, didactic program description, and other key educational and procedural aspects of their training program. Every program is also required to separately attest to their continued adherence to CAPIC’s membership criteria, policies and procedures.  Online attestation for 2018-19:  https://www.surveygizmo.com/s3/4597625/Annual-CAPIC-Program-Attestation-2018-19.

The CAPIC office reviews each program’s online profiles annually to ensure that each program continues to meet CAPIC member standards, and programs annually sign an attestation of their compliance with CAPIC criteria and policies.  For CAPIC doctoral internship program members, this also helps ensure that their online profiles are updated for the annual online match process, which begins each Fall and runs through the Spring.

Status Change Review:  Existing program members who seek to upgrade their program status (e.g. add a Full-Time program or add a new training site) follow essentially the same procedures as a new application review, although no application fee is required and a site visit is left to the discretion of the CAPIC Board member conducting the review.

As-Needed vs. Periodic QA Site Visits:  Policy update (effective 06/02/2018): CAPIC has ceased requiring periodic QA site visits of its programs every five years.  Instead, QA site visits of programs are conducted on an as-needed basis, when a violation of CAPIC membership criteria, policy and/or procedure is alleged.  When this occurs, the program member is assigned to a CAPIC Board member who is responsible for reviewing their online profile and supplementary documentation, and for conducting a site visit of the program.   If a shortfall is found, CAPIC offers assistance and/or guidance to help the program address it.  Documentation of the QA review and site visit is then maintained by the CAPIC office.

More frequent reviews and site visits may be conducted at the discretion of the CAPIC board, if other factors warrant it (e.g. significant change in program staffing or training; etc.).
 
The status of any conducted QA site visits is reviewed at CAPIC’s quarterly Board meetings. 

Post-Internship Surveys: 

CAPIC also surveys its interns annually regarding their recently completed CAPIC internship experiences.  These annual surveys are reviewed by the CAPIC board in order to assess intern satisfaction and to determine ways to improve the CAPIC internship experience.

CAPIC is also in the process of incorporating the annual feedback from our interns on the quality of their internship experience directly into the online profile for each internship.  It is important for CAPIC internships to provide their interns with a positive and professional training experience.  Likewise, it is important for CAPIC to fairly and transparently share this info with prospective interns and their doctoral academic programs. 

This quality assurance program is possible only because all members – doctoral academic programs, doctoral internship programs and postdoctoral training programs  – are committed to quality training and to actively participating in maintaining it throughout the entire system.

Grievances:  Policy update (effective 06/02/2018)

Any party aware of violations of CAPIC membership criteria and/or policies is urged to immediately request compliance by the offending party. 

  • An individual or program (e.g. the DCT or Training Director) is urged to contact the CAPIC Executive Director for violations that remain unresolved after seeking compliance.
  • Even after contacting CAPIC, compliance and grievance issues should still be resolved through consultation among applicant/intern, internship program, and doctoral academic program DCT, since the primary relationship is between the internship and the doctoral academic program, which has a direct interest in its student’s progress and often also has an ancillary agreement with the internship.

CAPIC will no longer resolve individual Grievances. Instead, CAPIC will continue to address these issues in terms of Quality Assurance (e.g. program compliance with CAPIC membership criteria and/or policies), and will refer a complainant to outside entities for further assistance (e.g. the CA Board of Psychology (BoP)), as appropriate.

  • Internships remain responsible for properly use its own due process procedures for addressing issues with interns.  
  • A student’s doctoral academic program (e.g. DCT) is expected to serve as the student’s advocate to address and resolve grievance issues, since the doctoral academic program has a direct interest in its student’s progress and often also has an ancillary agreement with the internship program.    
Any party aware of violations of CAPIC membership criteria and/or policies is urged to immediately request compliance by the offending party. An individual or program (e.g. the DCT or Training Director) is urged to contact the CAPIC Executive Director for violations that remain unresolved after seeking compliance. 
  • Even after contacting CAPIC, compliance and grievance issues should still be resolved through consultation among applicant/intern, internship program, and doctoral academic program DCT. 
Violations of CAPIC membership criteria and/or policies will still be addressed by CAPIC from a Quality Assurance perspective as discussed above and may result in remedial or disciplinary actions, up to and including expulsion or exclusion from membership or participation in CAPIC activities.
  • For example, a violation could result in a student or program being ineligible to participate in future CAPIC matches and/or stipend award programs.  A violation by a Program member could also result in its CAPIC membership being revoked.
 
CAPIC’s quality assurance program is possible only because all members – doctoral academic programs, doctoral internship programs and postdoctoral training programs  – are committed to quality training and to actively participating in maintaining it throughout the entire system.